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One address for general questions, technical support, licensing, and billing. A clear subject line with your company and request speeds up the reply.
info@qolay.appLoading
Qolay.App
بسّط عملياتك المحاسبية مع Qolay.App، وارتقِ بإدارة أموالك إلى المستوى التالي — سجّل الآن وابدأ اليوم!
Support · Sales · Partnerships
Questions about the product, licenses, e-documents, or technical issues? Write to our team — we reply clearly and quickly. For common topics, the FAQ and in-app help are also ready.
Fill in the form; your request is sent to our support team. We usually reply within 1–2 business days.
Email is the fastest channel. Office address and typical response times are below.
One address for general questions, technical support, licensing, and billing. A clear subject line with your company and request speeds up the reply.
info@qolay.appEQLEM Software and Information Technologies Inc. — the Qolay.App product team is based in Istanbul.
Ümraniye / İstanbul / Türkiye
We review requests on business days in order. For urgent outages, put "Urgent" in the subject line.
Usually 1–2 business days
Clear topics help us route your message to the right team.
Pre-accounting modules, e-documents, Qolay Assistant, File Management, and mobile use.
Sign-in, sync, invoice sending, integrations, or unexpected errors.
Invoice-only, Basic, and Standard plans; upgrades, renewals, and billing.
Account access, company data, privacy, and data-processing questions.
Partnerships, accounting-office collaboration, press, and content requests.
Ideas, feature requests, or experience notes — we pass them to the product roadmap.
Short answers and clear next steps. When useful, we also point you to signup, FAQ, or Market flows.
One channel, clear follow-up
Requests to info@qolay.app are logged and answered in the same thread.
Self-serve first
FAQ, pricing, and feature pages solve many questions instantly — so support can focus on harder cases.
Product-aware replies
Our team knows Qolay.App flows and can guide you on e-documents, license quotas, and Qolay Credits.
The contact form is fastest. A short email also works; keep the FAQ open for common questions.
Including your company name, tax ID (if needed), and a screenshot speeds up resolution.
Short answers worth reading before you write.
Email info@qolay.app with a clear subject. Include your company name, plan, and step-by-step details; add a screenshot when possible.
Email is our primary support channel so requests stay logged and routed correctly. For urgent outages, put Urgent in the subject line.
Use the same email address. Put "License" or "Billing" in the subject and mention Invoice-only, Basic, or Standard.
Yes. You can ask about product fit, e-invoice, or pricing without an account. To try the product, register for the free Basic plan at enter.qolay.app.
Start with the free Basic plan or email our team. Either takes under a minute.